Helpful answers
Frequently asked questions
A few simple answers to help you shop with confidence.
How do I place an order?
Choose a piece you love, select its available option and quantity, then add it to your bag. When you are ready, proceed to Shopify’s secure checkout to complete your order.
Which payment methods can I use?
Available payment options are shown during secure checkout. Your payment details are handled by Shopify and are never stored by SmartBaby.
How will I know when my order is on its way?
Once your order has been prepared and handed to the courier, you’ll receive a shipping confirmation with tracking details where available.
When will my order arrive?
Delivery timing depends on your location and the courier’s service. We’ll share the best available tracking information after dispatch.
Can I return or exchange an item?
We offer easy returns and exchanges within 30 days for eligible, unworn items in their original condition. Please see Shipping & Returns for the full process.
How do I choose the right size?
Start with our Size Guide, then check the product page for any fit notes. If you are deciding between sizes, we recommend choosing the roomier option for growing little ones.
What if an item is sold out?
Our small seasonal edits move quickly. Check back soon, or explore the rest of the collection for similar pieces.
Can I change or cancel an order?
Send us a message as soon as possible. We’ll help where we can before the order has been prepared for dispatch.